Until recently we struggled to connect the dots across the landscape of government contracting. For years, we had the foundation, the tools and the people, yet continued to find difficulty in leveraging our assets to make a real difference in our bottom line. We were referred to RSM Federal and purchased The Government Sales Manual and immediately started to connect the dots. We’ve now had RSM Federal on retainer for almost two years – they are that good! The manual showed us better ways to present ourselves, our information and our capabilities in ways that filled in the gaps we didn’t know existed within our capabilities. This is the best business development investment we have made in a long time. And talk about customer service – we purchased a non-RSM Federal solution from another company. Working late one Friday evening, our system stopped working and the company that supported the system didn’t answer their phones. Because of previous positive experiences, we called RSM Federal for recommendations on how to get our work done on a Friday night. Not only did RSM Federal answer the phone on the first ring at 6:30pm on a Friday evening, they gave us access to their own system so we could finish our work – and they didn’t charge us a penny. It was more important that they take care of us than charge us for emergency use of their system. Phenomenal support!
